RESUME
Professional
info
Graduated in Computer Science in 2007. I have been an administrative and executive bilingual assistant for more than ten years and with more than twelve years of experience in management and customer service.
My first experience was in sales, where I learned a lot about marketing and customer service, and I enjoyed most working for Movilnet and Diageo. Then I decided to work in administrative positions, where I have gotten all the administrative and office skills that I have also been practicing and improving all this time. I have worked for different types of businesses so I have a completely global knowledge of executive assistance.
I specialize in providing assistance in multiple areas, including payroll, planning, collecting reports, presentations, travel arrangements, and investigating specific problems, I am a resourceful person and I consider this a great skill because it allows me to solve problems efficiently. Besides, I am 100% flexible, proactive, creative, and extremely organized in my work.
Skills
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Communication skills
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Data Entry
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Great attention to detail
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Conflict Resolution
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Investigating specific problems
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Collecting reports
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Planning events
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Scheduling
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Translations
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Presentations
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Inventory Management
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File Management
Work
experience
Bilingual Executive Virtual Assistant
Tres D Investment SAS
March 2021 - May 2022
- Manage agenda, travels, and payments.
- Archive, organize, save and review all types of documents.
- Process and record information by updating databases or computer files.
Bilingual Executive Virtual Assistant
Presslink
April 2019 - Oct 2021
- Manage agenda, payments, and errands.
- Archive, organize, save and review all types of documents.
- Process and record information by updating databases or computer files
Bilingual Customer Service Agent
Talent World Group
Nov 2019 - Oct 2021
- Answer an average of 300 weekly inquiries
- Help the company receive high ratings in customer service
- Train new Customer Service representatives
Operational Executive Assistant
Instiglio
Sept 2017 - Oct 2019
- Payroll and accounting support
- Administrative and operational assistance for all four offices located in Bogota, Washington, Lima, and Nairobi
- WordPress maintenance and agenda management
Bilingual Virtual Assistant of
Rebel Internet
Feb 2016 - March 2019
- Attend Customer Service queries
- Management of website in WordPress and translations
- Provide recommendations to improve internal processes
Softwares
Microsoft Office - Advanced
Google Docs - Advanced
WordPress - Proficient
Shopify - Proficient
Asana - Advanced
Trello - Advanced
Dropbox - Advanced
Drive - Advanced
Jira - Studing
Microsoft Planner - Studing
Languages
English - Conversational
Spanish - Native
Education
I.U.T. ¨José Leonardo Chirino¨
2003-2007
Bachelor of Technology (B.Tech.), Computer science
U.E. Liceo ¨Don Bosco¨
1998- 2000
High School Degree